We want you to be happy with your purchase. Because our products are digital and delivered instantly, they cannot be “returned” like physical goods. This policy explains when you can get a refund.
Digital Products
All sales of digital products (e-books, templates, design assets, themes, plugins, software, AI products and downloadable files) are final once the product has been delivered or downloaded, except in the cases below.
You are eligible for a full refund or replacement if:
- Payment was deducted but you did not receive the product, and we cannot deliver it within 48 hours of your complaint
- The file is corrupted, broken or will not open, and we cannot fix or replace it within 3 working days
- You received a different product from the one you ordered
- The product is materially different from its description
- You were charged twice for the same order (the duplicate amount is refunded)
Refunds are not provided for:
- Change of mind after purchase or download
- Buying the wrong product by mistake, after it has been downloaded
- Lack of the technical skills or software needed to use the product (requirements are listed on each product page)
- Expectations of specific results such as income, traffic or rankings
Courses and Memberships
- Courses: refund requests are accepted within 7 days of purchase if less than 20% of the course has been accessed.
- Memberships and subscriptions: cancel anytime to stop future billing. Payments already made for the current period are not refundable.
Services
- Cancel for a full refund before work starts.
- Once work has started, a partial refund may be given based on the work completed.
- No refund is given after final delivery is accepted or the revision limit is used.
- If we cannot deliver the service, you receive a full refund.
Order Cancellation
Because digital products are delivered immediately, orders cannot be cancelled after successful payment. If your order is pending or failed, contact us and we will help.
How to Request a Refund
- Email contact@bharattechie.com within 7 days of purchase.
- Include your Order ID, the email used at checkout and the reason for the request.
- For faulty files, attach a screenshot of the problem.
We review requests within 3 working days.
Refund Processing Time
Approved refunds are issued to the original payment method through Razorpay within 5–7 working days. The time for the money to appear depends on your bank or card provider. When a refund is issued, the licence and download access for that product are cancelled.
Failed Payments
If money was deducted but your order shows as failed, the amount is usually reversed automatically by your bank or Razorpay within 5–7 working days. If not, email us with the transaction details.
Contact
Email: contact@bharattechie.com · Phone/WhatsApp: 7904595253